Bilingual Customer Service Specialist - Financial Services

PLS; Norwalk (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS, located at 14020 Pioneer Blvd, Norwalk, CA 90650, is seeking a Customer Service Representative to be the friendly face of our store. You will handle transactions, inform customers about services, and maintain store standards in a fast-paced environment.

Responsibilities include delivering outstanding service, educating customers on products, and ensuring compliance with all regulations. The role requires flexible hours including mornings, evenings, weekends, and holidays.

Qualifications

• Customer service experience in hospitality/retail/financial services or food service.
• Ability to engage with customers and offer products based on their needs.
• Attention to detail and ability to multitask.
• Professional appearance and integrity.

Responsibilities

• Providing outstanding customer service to ensure repeat business.
• Educating customers on our products and services.
• Ensuring all transactions are completed in compliance with federal, state, and local regulations.
• Following company policies and procedures.
• Maintaining a balanced cash drawer.
• Completing all transactions accurately, including cash handling.
• Using our point-of-sale system to access information and process transactions.
• Resolving customer complaints or referring complaints to the Store Manager for resolution.
• Helping to maintain a neat and clean store environment for our customers and team members.
• Performing other duties as instructed by management.

Skills

Customer service

English fluency

Attention to detail

Multi-tasking

Professional appearance

Job description

PLS, located at 14020 Pioneer Blvd, Norwalk, CA 90650, is seeking a Customer Service Representative to be the friendly face of our store. You will handle transactions, inform customers about services, and maintain store standards in a fast-paced environment.

Responsibilities include delivering outstanding service, educating customers on products, and ensuring compliance with all regulations. The role requires flexible hours including mornings, evenings, weekends, and holidays.