Customer Experience Specialist — In-Store POS & Service

Nordstrom Inc; McLean (VA); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Merchandise Discount

Employee Assistance Program

Job summary

Nordstrom Inc. is seeking a customer-focused associate to deliver friendly service, assist with returns, and support order pickup. You will learn and use store systems to process transactions accurately and maintain inventory accuracy.

You will also mentor new hires on the register and promote our loyalty program. The role emphasizes building trust with customers and colleagues, handling multiple tasks in a fast-paced environment, and maintaining privacy and security of customer information.

Qualifications

• Experience in retail or customer service preferred.
• Ability to operate POS and cash register systems.
• Strong communication and interpersonal skills.
• Ability to work evenings and weekends.

Responsibilities

• Deliver friendly service by understanding customer needs and owning interactions from start to finish.
• Resolve returns, exchanges, and inquiries with empathy and solutions focus.
• Accurately process transactions and tickets using store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect customer information through education and compliance.

Skills

Customer service

POS handling

Cash handling

Multitasking

Communication

Teamwork

Tools

Store systems (POS)

Job description

Nordstrom Inc. is seeking a customer-focused associate to deliver friendly service, assist with returns, and support order pickup. You will learn and use store systems to process transactions accurately and maintain inventory accuracy.

You will also mentor new hires on the register and promote our loyalty program. The role emphasizes building trust with customers and colleagues, handling multiple tasks in a fast-paced environment, and maintaining privacy and security of customer information.