Customer Experience Specialist (POS, Returns & Loyalty)

Nordstrom; Mission Viejo (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom in Mission Viejo, CA is seeking a customer-focused team member to provide friendly service, resolve returns, support order pickup, and process transactions accurately on the register. You may mentor new hires and help maintain a positive store environment.

Applicants should be comfortable with multiple operating systems on devices, possess strong communication skills, and be available evenings and weekends as needed by the business.

Qualifications

• Excellent relationship-building with customers and teammates.
• Capable of training new hires on POS.
• Able to multitask in a fast-paced retail environment.

Responsibilities

• Provide friendly service and resolve returns.
• Support order pickup and process transactions.
• Mentor new employees on the register.
• Protect customer privacy and follow compliance.

Skills

Customer service

Communication skills

Training/onboarding

OS familiarity

Tools

POS systems

MS Windows

iOS

Android

Job description

Nordstrom in Mission Viejo, CA is seeking a customer-focused team member to provide friendly service, resolve returns, support order pickup, and process transactions accurately on the register. You may mentor new hires and help maintain a positive store environment.

Applicants should be comfortable with multiple operating systems on devices, possess strong communication skills, and be available evenings and weekends as needed by the business.