Customer Experience Associate & POS Expert

Nordstrom, Inc.; Palo Alto, Northern (CA, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. is seeking a customer-focused team member in Palo Alto to deliver seamless service. You will resolve returns, support order pickups, and process transactions while mentoring new hires on register procedures.

Strong relationship skills, comfort with Windows/iOS/Android, and clear communication are essential. You will help maintain privacy and security, and participate in loyalty initiatives in a fast-paced store setting.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Provide friendly service and resolve returns and exchanges.
• Support order pickup and answer inquiries at the register.
• Process transactions accurately using POS and store systems.
• Mentor new employees on the register and POS procedures.
• Protect customer information and ensure privacy and security.

Skills

Relationship building

Windows/iOS/Android

Communication

POS training

Task prioritization

Ownership/accountability

Job description

Nordstrom, Inc. is seeking a customer-focused team member in Palo Alto to deliver seamless service. You will resolve returns, support order pickups, and process transactions while mentoring new hires on register procedures.

Strong relationship skills, comfort with Windows/iOS/Android, and clear communication are essential. You will help maintain privacy and security, and participate in loyalty initiatives in a fast-paced store setting.