Customer Experience Specialist - In-Office (Lafayette)

Window World; Lafayette (LA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Performance bonuses

Career advancement opportunities

Weekly pay

Job summary

Window World in Lafayette, LA is hiring a Customer Service Representative to be the first point of contact for customers and to deliver an outstanding experience. You’ll answer questions, schedule appointments, resolve concerns, and document interactions to support the home improvement journey.

The role requires a high school diploma, 1+ year of customer service experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service or call center experience (2+ years preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency with Microsoft Office and general computer applications.
• Accurate data entry and typing skills.

Responsibilities

• Deliver exceptional customer service through phone, email, text messaging, online chat, and in-person interactions.
• Answer customer questions regarding products, services, appointments, and company policies.
• Schedule appointments for sales consultations, installations, service calls, and related services.
• Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate.
• Maintain accurate customer records and document all customer interactions.
• Process customer payments and update account information.
• Support outbound customer communication initiatives and follow‑up programs.
• Collaborate with internal departments to ensure timely issue resolution.
• Identify opportunities to improve customer satisfaction and internal processes.
• Meet departmental performance goals, including quality, productivity, attendance, and customer satisfaction.
• Assist with training and onboarding new team members when assigned.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Active listening

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Window World in Lafayette, LA is hiring a Customer Service Representative to be the first point of contact for customers and to deliver an outstanding experience. You’ll answer questions, schedule appointments, resolve concerns, and document interactions to support the home improvement journey.

The role requires a high school diploma, 1+ year of customer service experience, strong communication skills, and proficiency with Microsoft Office.