Remote Customer Service & Operations Specialist

Southern Pest Solutions, Inc; Pittsboro (NC); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Bonus based on performance

Training & development

Profit sharing

Company parties

Paid Sick Time

Job summary

Southern Pest Solutions, Inc., located in Pittsboro, NC, is hiring a Customer Service & Operations Representative. This full-time role involves managing client relationships without cold calling, utilizing technology like GorillaDesk for operations. Candidates should be reliable, detail-oriented, and friendly. The position allows remote work after an initial in-person training phase. Join a supportive team focused on service excellence with a commitment to customer relationships. Enjoy benefits like paid time off and performance bonuses.

Qualifications

• Must work every scheduled day without personal responsibilities interfering.
• Possess strong memory and high attention to detail.
• Must be technically proficient with software, email, and phone systems.

Responsibilities

• Handle 40 to 60 incoming phone calls daily.
• Manage customer accounts and service history in GorillaDesk.
• Ensure customer messages are processed by end of day.

Skills

Reliability

Attention to detail

Technical proficiency

Friendly and helpful personality

Tools

GorillaDesk

Email Systems

Modern phone systems

Job description

Southern Pest Solutions, Inc., located in Pittsboro, NC, is hiring a Customer Service & Operations Representative. This full-time role involves managing client relationships without cold calling, utilizing technology like GorillaDesk for operations. Candidates should be reliable, detail-oriented, and friendly. The position allows remote work after an initial in-person training phase. Join a supportive team focused on service excellence with a commitment to customer relationships. Enjoy benefits like paid time off and performance bonuses.