Customer Experience Advocate II

Graphic Packaging International; Sturgis (MI); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Graphic Packaging International seeks candidates for General Customer Service roles handling post-sale support across multiple sub-families for business and consumer customers. The team supports high-volume call center inquiries, analyzes issues, and coordinates with production and distribution on orders.

Qualified applicants may have a BA or equivalent and minimal experience; on-the-job training is available. The environment emphasizes teamwork, process adherence, and SQF procedures.

Qualifications

• BA or equivalent + 0 yrs experience.
• No specific degree required for all roles, on-the-job training may apply.

Responsibilities

• Call center-based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution in response to varying complexity inquiries.
• Act as liaison between customers, production and distribution departments related to specific orders.

Skills

Business Acumen

Curiosity

Interpersonal Skills

Influence Skills

Self-Starter

Negotiation Skills

Organization Skills

Results Oriented

Education

BA or equivalent

Job description

Graphic Packaging International seeks candidates for General Customer Service roles handling post-sale support across multiple sub-families for business and consumer customers. The team supports high-volume call center inquiries, analyzes issues, and coordinates with production and distribution on orders.

Qualified applicants may have a BA or equivalent and minimal experience; on-the-job training is available. The environment emphasizes teamwork, process adherence, and SQF procedures.