Customer Experience Specialist I

Edward Don & Company; Woodridge (IL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Edward Don & Company is seeking a Customer Service Representative I to engage with customers, build relationships, and ensure high satisfaction. This role focuses on responsive communication, accurate information, and ownership of requests from order to resolution.

The CSR I will handle inquiries via phone, email or chat, assist with returns, monitor pricing and stock data, and maintain documentation while meeting team goals in a fast-paced distribution environment.

Qualifications

• 1 year in a Customer Service function or related skill.
• Customer centric and Internet savvy
• Strong MS Office skills

Responsabilités

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
• Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
• Assists in returns and replacements as needed.
• Analyzes transactions, corrects records, and adjusts errors.
• Provide accurate information regarding pricing and availability of in-stock items.
• Resolves customer questions related to orders, places orders where opportunity is present.
• Maintains 90% minimum average in customer service and sales area quality assurance reviews.
• Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Report any system or product inaccuracies timely.
• Follow company policies and procedures.
• Performs other all duties as assigned.

Connaissances

Customer service

MS Office

Communication

multitasking

Formation

High school diploma or equivalent

Outils

MS Office

Description du poste

Edward Don & Company is seeking a Customer Service Representative I to engage with customers, build relationships, and ensure high satisfaction. This role focuses on responsive communication, accurate information, and ownership of requests from order to resolution.

The CSR I will handle inquiries via phone, email or chat, assist with returns, monitor pricing and stock data, and maintain documentation while meeting team goals in a fast-paced distribution environment.