Customer Experience Specialist (Leasing/Customer Service)

Cottonwood Residential; Frisco (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Experience Specialist to enhance the living experience for residents and prospects. In this engaging role, you will be the first point of contact, ensuring everyone feels welcomed and informed. Your upbeat personality and strong communication skills will be vital as you assist with inquiries and showcase apartments. This position offers a competitive salary, a flexible schedule, and opportunities for growth within the company. Join a forward-thinking team dedicated to redefining the customer experience in the residential community!

Benefits

Health, Vision, and Dental Benefits

Quarterly Bonus Structure

401k Company Match

Paid Time Off

10 Paid Holidays

Qualifications

• Strong communication skills and a positive attitude are essential.
• Experience in customer service or leasing is preferred.

Responsibilities

• Assist residents and prospects with inquiries via phone, email, and text.
• Ensure apartments are ready for showings and upcoming move-ins.
• Plan community events and maintain vendor relationships.

Skills

Communication Skills

Customer Service

Problem Solving

Creativity

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Customer Experience Specialist (Leasing/Customer Service)

Texas - Frisco

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Stonebriar of Frisco in Frisco,TX.

In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers, including prospects, residents, and vendors, when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.
• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1 st year!
• 10 paid holidays!

Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!

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