Customer Experience Specialist I - Locks

Allegion; Colorado; Remote; USD 35,000 - 59,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Experience Specialist, der die Kundeninteraktionen verbessert und einen herausragenden Service bietet. In dieser Rolle sind Sie für die Unterstützung der Kundenanfragen verantwortlich und fungieren als Bindeglied zwischen den Teams. Sie werden in einem dynamischen Umfeld arbeiten, das Raum für persönliches Wachstum und berufliche Entwicklung bietet. Mit einem Fokus auf Work-Life-Balance und umfangreichen Vorteilen ist dies eine großartige Gelegenheit, um einen positiven Einfluss auf die Kundenerfahrung zu haben.

Benefits

Gesundheits-, Zahn- und Augenversicherung

Bezahlte Freizeit

401K mit 6% Matching

Gesundheitsspar- und flexible Ausgabenrechnungen

Behinderten- und Lebensversicherung

Studiengebührenrückerstattung

Wellness-Programme

Mitarbeiterrabatte

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice in einem schnelllebigen Umfeld.
• Starke Kommunikationsfähigkeiten und Kenntnisse in Microsoft Office.

Responsibilities

• Bereitstellung professioneller Kundenservice-Unterstützung für Geschäftsanforderungen.
• Verwaltung von Kundeninteraktionen über Telefon, E-Mail und Online-Portal.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Microsoft Office

Education

HS Diploma oder GED

Tools

CRM-Systeme

ERP-Systeme

Job description

Customer Experience Specialist I - Locks

Join to apply for the Customer Experience Specialist I - Locks role at Allegion.

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep people safe and secure where they live, work, and visit. With over 30 brands, 12,000+ employees worldwide, and products sold in 130 countries, we specialize in security around doorways and beyond. In 2024, we received the Gallup Exceptional Workplace Award, recognizing our engaging workplace culture.

Position: Customer Experience Specialist I – Locks (Remote Colorado)

Note: Candidate must reside within 1 hour of Colorado Springs for monthly team and training engagements.

Work Schedule: Monday-Friday, 7:30 am-4:00 pm MST

The Customer Experience Specialist enhances our affiliate experience by providing professional customer service support for business requests.

Responsibilities:

• Demonstrate basic product knowledge for assigned brand and internal processes.
• Manage customer interactions via phone, email, and online portal with accurate resolutions.
• Understand customer needs and follow SOPs for order status, modifications, returns, credit/debits, and inquiries.
• Act as liaison with cross-functional teams to resolve requests.
• Handle initial troubleshooting on returns and warranty claims, escalating as needed.
• Use CRM and ERP systems to document and manage service requests.
• Proactively follow up to ensure timely resolution and meet service SLAs.
• Participate in ongoing training to stay updated on products and policies.

Qualifications:

• 6+ months customer service experience in a fast-paced environment.
• HS Diploma or GED required.
• Strong communication skills, proficiency in Microsoft Office and web applications.
• Ability to multitask, prioritize, and manage time effectively.

Why Work for Us?

• Impactful work helping others, with room to grow.
• Investment in your professional development.
• Work-life balance with generous PTO and benefits.

Benefits:

• Health, dental, vision insurance
• Paid Time Off, 401K with 6% match
• Health Savings and Flexible Spending Accounts
• Disability and Life Insurance
• Tuition Reimbursement, Wellness programs, Employee discounts

Compensation: $35,500 - $58,800 base salary, depending on experience.

Apply today! Join Allegion and help make the world safer.

Note: We encourage candidates who meet most qualifications to apply, embracing diversity and inclusion. Accommodations available for applicants with disabilities.

Allegion is an equal opportunity employer.