Customer Experience Specialist (Leasing/Customer Service) Utah - Salt Lake City

Cottonwoodres; Salt Lake City (UT); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen in der Wohnungsverwaltung sucht einen Customer Experience Specialist, der mit Begeisterung und einem freundlichen Lächeln Kunden begrüßt. In dieser Rolle sind Ihre Kommunikationsfähigkeiten und Ihre Fähigkeit zur Problemlösung von entscheidender Bedeutung, um sicherzustellen, dass jeder Kunde sich willkommen fühlt. Sie werden Teil eines innovativen Teams sein, das sich darauf konzentriert, unvergessliche Erlebnisse für zukünftige Bewohner zu schaffen. Mit flexiblen Arbeitszeiten, einem wettbewerbsfähigen Grundgehalt und einer Vielzahl von Vorteilen bietet diese Position eine hervorragende Gelegenheit, Ihre Karriere im Kundenservice weiterzuentwickeln.

Benefits

Vollständige Gesundheitsleistungen

401k und HSA Unternehmensbeitrag

Bezahlte Freizeit

10 bezahlte Feiertage

Flexible Arbeitszeiten

Qualifications

• Erfahrung im Kundenservice und gute Kommunikationsfähigkeiten sind entscheidend.
• Fähigkeit, in einem dynamischen Umfeld zu arbeiten und flexibel zu sein.

Responsibilities

• Begrüßung von Kunden und Beantwortung von Anfragen via Telefon und E-Mail.
• Sicherstellen, dass die Wohnungen bereit sind für Besichtigungen.
• Planung von Veranstaltungen und Pflege von Kundenbeziehungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

High School Diplom

Job description

Customer Experience Specialist (Leasing/Customer Service)

Utah - Salt Lake City

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Highland Apartments in Salt Lake City, UT.

In this role, you could work full-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.
• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1 st year!
• 10 paid holidays!

Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!

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