Customer Experience Representative

Clean Direct Inc; Sanford (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in the specialty cleaning sector is seeking a Customer Experience Representative. This role is perfect for someone who thrives on helping others and enjoys turning confusion into clarity. You will be responsible for answering customer inquiries, processing orders, and providing insightful product recommendations. Join a collaborative team that values your contributions and offers a supportive environment to grow your skills. If you are passionate about customer service and want to make a real difference, this is the opportunity for you!

Benefits

Competitive Pay

Regular Business Hours

Training and Support

Collaborative Team Environment

Qualifications

• Clear and professional communication skills are essential.
• Enjoy helping customers and making their day easier.
• Ability to navigate digital tools effectively.

Responsibilities

• Answer customer questions and process orders efficiently.
• Provide product recommendations without being pushy.
• Manage returns and troubleshoot customer issues.

Skills

Customer Service

Communication Skills

Problem-Solving

CRM Systems

Education

High School Diploma

Tools

CRM Software

Email Tools

Chat Tools

Job description

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Job Description

Sure! Here’s a fresh version with a new opening and the same engaging, lighthearted tone:

Job Description

Sure! Here’s a fresh version with a new opening and the same engaging, lighthearted tone:

Customer Service & Experience Representative – Specialty Cleaning Industry

Not all heroes wear capes—some just have a headset and a knack for making customers happy. If you’re the kind of person who enjoys turning confusion into clarity and frustration into satisfaction, we need you on our team!

We’re a leading distributor of specialty cleaning equipment, and we’re looking for a Customer Service & Experience Representative who can handle customer questions with ease, recommend the right products (without the pushy sales pitch), and make sure every interaction leaves people smiling.

What You’ll Be Doing (Besides Being a Rockstar)

Helping, Not Just Handling – Answer customer questions, process orders, and solve problems like a pro.

Guiding, Not Pushing – Light sales are part of the job, but we’re all about finding the right fit for the customer, not just making a sale.

Becoming a Product Expert – Learn our cleaning equipment so you can confidently explain why one tool might work better than another.

Keeping Things Running Smoothly – Manage returns, troubleshoot issues, and ensure customers have a hassle-free experience.

Teaming Up – Work closely with sales, logistics, and marketing to make sure customers get top-notch service from start to finish.

What Makes You a Great Fit

You communicate clearly, professionally, and (when appropriate) with a bit of personality.

You actually enjoy helping people and making their day easier.

You’re comfortable suggesting products when it makes sense but aren’t a fan of pushy sales tactics.

You can navigate email, CRM systems, and chat tools like a digital ninja.

You have a good sense of humor—because let’s be honest, customer service can get interesting.

What You’ll Get (Besides a Great Team)

Competitive pay

Regular business hours (no 24/7 chaos here)

Training and support to help you grow

A fun, collaborative team that values your hard work

If you’re ready to join a company where great customer service isn’t just a job—it’s our edge, we’d love to hear from you! (Bonus points if you know the oddly satisfying joy of a freshly pressure-washed sidewalk. )

Company Description

At Clean Direct Inc. / SkyVac, we have one mission: to help our customers grow and succeed (and maybe make their competitors a little jealous). We’re the high-end, professional specialists in the niche cleaning equipment industry, proudly serving as the North American Master Distributor for top-notch brands like SkyVac and Ionic Systems. Oh, and we’re also national distributors for a bunch of other amazing product lines.

Our customers? They’re the real MVPs—specialty cleaners, business service contractors, franchisors, and facilities managers who keep the world looking spotless. If it’s dirty, they clean it, and we’re here to make sure they have the best tools in the game.

At Clean Direct Inc. / SkyVac, we have one mission: to help our customers grow and succeed (and maybe make their competitors a little jealous). We’re the high-end, professional specialists in the niche cleaning equipment industry, proudly serving as the North American Master Distributor for top-notch brands like SkyVac and Ionic Systems. Oh, and we’re also national distributors for a bunch of other amazing product lines. Our customers? They’re the real MVPs—specialty cleaners, business service contractors, franchisors, and facilities managers who keep the world looking spotless. If it’s dirty, they clean it, and we’re here to make sure they have the best tools in the game.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Supplies & Equipment

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