Customer Experience Specialist - Hybrid/Onsite Support

Defibtech, LLC; Guilford (CT); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

401k with company matching

Job summary

Defibtech, LLC is seeking a Customer Service Representative to deliver world-class support from an onsite base in Guilford, CT, with hybrid capability for flexible scheduling. You will respond to inquiries by phone and email, assist with product questions, and enter data across systems to ensure accurate records.

The role emphasizes strong communication, meticulous data entry, and a customer-first mindset while supporting both domestic customers and international partners.

Qualifications

• High school diploma or equivalent required; 1 year of related experience preferred.
• Excellent communication and customer service skills essential.
• Ability to handle inquiries, troubleshoot, and enter data accurately.

Responsibilities

• Respond to customer inquiries by phone and email with product and service information.
• Enter and process data from customer interactions and service requests.
• Troubleshoot product issues and provide support to domestic and international customers.

Skills

Exceptional customer focus

Strong communication

Data entry

MS Office (Outlook, Excel, Word)

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Defibtech, LLC is seeking a Customer Service Representative to deliver world-class support from an onsite base in Guilford, CT, with hybrid capability for flexible scheduling. You will respond to inquiries by phone and email, assist with product questions, and enter data across systems to ensure accurate records.

The role emphasizes strong communication, meticulous data entry, and a customer-first mindset while supporting both domestic customers and international partners.