Hybrid Customer Support Specialist

Defibtech, LLC; Guilford (CT); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Disability coverage

401k with company match

Paid time off

Volunteer time off

Job summary

Defibtech, LLC is seeking a Customer Service Representative to deliver world-class support by answering customer questions, troubleshooting products, and updating data systems. The role is based onsite in Guilford, CT with hybrid capability and occasional travel to Branford, CT.

Responsibilities include handling inquiries by phone/email, processing data from interactions, and assisting with product returns and compliance reporting.

Qualifications

• High school diploma or equivalent; 1 year of related customer service experience preferred.
• Experience responding to inquiries by phone and email and maintaining data accuracy.

Responsibilities

• Responds to customer inquiries by phone and email, providing product and services information, and troubleshooting.
• Processes and enters data from customer interactions, including service requests, complaints, feedback, and sales opportunities.
• Responds to technical queries, providing customer support for domestic and international customers.
• Documents information in the customer service database and tracks inquiries.
• Supports gathering and reporting compliance information related to sales operations.
• Manages service inquiries including tracking product returns for service and maintenance.

Skills

Customer focus

Communication skills

Data entry

Microsoft Office

Written communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Defibtech, LLC is seeking a Customer Service Representative to deliver world-class support by answering customer questions, troubleshooting products, and updating data systems. The role is based onsite in Guilford, CT with hybrid capability and occasional travel to Branford, CT.

Responsibilities include handling inquiries by phone/email, processing data from interactions, and assisting with product returns and compliance reporting.