Hybrid Customer Service & Data Support Specialist

Nihon Kohden America; Guilford (CT); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Defibtech is seeking a Customer Service Representative to provide world-class customer service by responding to inquiries, troubleshooting products, and updating data systems. This position is based onsite in Guilford, CT with hybrid capability and occasional travel to Branford, CT.

You will handle phone and email inquiries, enter service and sales data, and coordinate with domestic and international partners. The role emphasizes accuracy, strong communication, and a customer-first attitude.

Qualifications

• High school diploma or equivalent with 1 year of related experience.

Responsibilities

• Respond to customer inquiries by phone and email, providing product and services information and troubleshooting.
• Process and enter data from customer interactions including service requests, complaints, feedback, and sales opportunities.
• Respond to inquiries regarding technical issues and provide direct customer support with domestic and international partners.
• Complete technical support tasks and document information in the customer service database.

Skills

Customer service

Data entry

MS Office

Grammar/writing

Organization

Multitasking

Education

High school diploma

Tools

Outlook

Excel

Word

Job description

Defibtech is seeking a Customer Service Representative to provide world-class customer service by responding to inquiries, troubleshooting products, and updating data systems. This position is based onsite in Guilford, CT with hybrid capability and occasional travel to Branford, CT.

You will handle phone and email inquiries, enter service and sales data, and coordinate with domestic and international partners. The role emphasizes accuracy, strong communication, and a customer-first attitude.