Customer Service Specialist — Hybrid/Onsite CT

Defibtech; Guilford (CT); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with company matching

Paid time off

Job summary

Defibtech is seeking a Customer Service Representative to provide world-class customer service by responding to customer inquiries and questions, troubleshooting products, and updating applicable data systems. This position is based onsite in Guilford, CT with occasional travel to Branford, CT, with hybrid capability.

You will handle phone and email inquiries, enter service requests, and support compliance information while assisting domestic and international customers.

Qualifications

• High school diploma or equivalent and 1 year of related experience. Previous customer service experience is preferred.
• Excellent communication and organizational skills.

Responsibilities

• Respond to customer inquiries by phone and email with product and services information and troubleshoot issues.
• Enter and process data from customer interactions, including service requests and feedback.
• Support compliance information related to sales operations and track product returns for service and maintenance.

Skills

Customer focus

Communication skills

Data entry

Microsoft Office

Organization

Multitasking

Education

High school diploma

Tools

Outlook

Excel

Word

Job description

Defibtech is seeking a Customer Service Representative to provide world-class customer service by responding to customer inquiries and questions, troubleshooting products, and updating applicable data systems. This position is based onsite in Guilford, CT with occasional travel to Branford, CT, with hybrid capability.

You will handle phone and email inquiries, enter service requests, and support compliance information while assisting domestic and international customers.