Hybrid Insurance Customer Service Specialist (Multi-Channel)

Berkley Technology Services LLC; Wilmington (DE); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Wellness programs

Paid Time Off

401(k) and Profit Sharing

Job summary

Berkley One, a modern insurance provider, seeks a Customer Service Representative to join our Phoenix-based Contact Center. The role supports high-net-worth clients and broker partners via phone, chat, and email, delivering best-in-class service with accuracy and professionalism.

Join a hybrid team with 4 days in office and 1 day remote, working 8:00 AM – 8:00 PM ET, Monday through Friday. This entry point offers growth within Berkley One and exposure to cross-functional collaboration.

Qualifications

• High school education or equivalent required.
• 2+ years experience delivering high-quality customer service in a fast-paced call center environment.
• Excellent written and verbal communication skills across multiple channels (phone, chat, email).
• Strong problem-solving and interpersonal skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Deliver timely, accurate, and high-quality service to customers and broker partners across multiple channels.
• Manage inbound inquiries and service requests with professionalism and responsiveness.
• Process policy transactions including quotes, endorsements, cancellations, and payments with accuracy.
• Maintain detailed and compliant documentation of all customer and agent interactions.
• Verify identities per regulatory and security protocols.
• Provide guidance to agents on policy inquiries and support quote-to-bind activities.
• Support internal systems training related to policy administration, billing, and claims platforms.

Skills

Customer service

Call center experience

Multichannel communication

Problem solving

Teamwork

Microsoft Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Berkley One, a modern insurance provider, seeks a Customer Service Representative to join our Phoenix-based Contact Center. The role supports high-net-worth clients and broker partners via phone, chat, and email, delivering best-in-class service with accuracy and professionalism.

Join a hybrid team with 4 days in office and 1 day remote, working 8:00 AM – 8:00 PM ET, Monday through Friday. This entry point offers growth within Berkley One and exposure to cross-functional collaboration.