Customer Experience Specialist — Hybrid, Growth-Driven

Miele Incorporated; Princeton (NJ); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401k with company match

PTO + holidays

Discounted gym membership

Generous Employee Purchase Program

Wellness programs

Job summary

Miele Incorporated is seeking a Service Support Agent in New Jersey to deliver exceptional customer service across phone, email, chat, and social media. You will actively listen, guide product usage, troubleshoot issues, and coordinate service solutions with technicians and partners.

Responsibilities include responding to inquiries, documenting cases, and collaborating with internal teams while upholding Miele's service standards in a hybrid work setting.

Qualifications

• Strong customer service mindset with ability to handle inquiries and deliver positive outcomes.
• Excellent listening, verbal, and written communication skills.
• Ability to remain calm and solution-oriented in high-volume situations.
• Highly organized and detail-oriented with multi-priority management.

Responsibilities

• Provide outstanding customer service via inbound calls, emails, chats, and social media for Miele consumers and partners.
• Actively listen to customer needs and deliver accurate, timely solutions.
• Troubleshoot appliance concerns with care, use guidance, and basic problem resolution.
• Assist customers with scheduling service appointments by checking technician availability.
• Take ownership of inquiries and document interactions in customer accounts.
• Balance customer satisfaction with company policies and make sound decisions.
• Answer product, installation, and service questions for customers, sales teams, and partners.
• Collaborate with internal teams and service partners to ensure timely resolution.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Teamwork

Active listening

Education

High school diploma

Job description

Miele Incorporated is seeking a Service Support Agent in New Jersey to deliver exceptional customer service across phone, email, chat, and social media. You will actively listen, guide product usage, troubleshoot issues, and coordinate service solutions with technicians and partners.

Responsibilities include responding to inquiries, documenting cases, and collaborating with internal teams while upholding Miele's service standards in a hybrid work setting.