Hybrid Customer Experience Specialist

Miele; Princeton (NJ); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

PTO & holidays

Gym membership

Job summary

Miele is seeking a Service Support Agent in Princeton to deliver exceptional customer service across phone, email, chat, and social channels from a hybrid office. You will resolve inquiries, troubleshoot appliance issues, and coordinate service solutions with technicians while maintaining accurate records.

Ideal candidates have a high school degree, strong communication skills, and the ability to stay composed in high-volume settings.

Qualifications

• High school degree or equivalent required.
• Excellent listening, verbal, and written communication skills.
• Ability to stay calm and solution-oriented in high-volume situations.
• Strong problem-solving and decision-making abilities.
• Highly organized, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Respond to inbound calls, emails, chats, and social media inquiries from customers and partners.
• Listen to customer needs and provide accurate, timely solutions.
• Troubleshoot appliance concerns with guidance and available tools.
• Schedule service appointments and coordinate technician availability.
• Document issues and resolutions accurately in customer accounts.
• Support product, installation, and service-related questions for customers and sales teams.
• Collaborate with internal teams and partners to ensure timely resolutions.

Skills

Customer service mindset

Active listening

Verbal communication

Written communication

Problem solving

Organizational skills

Teamwork

Self-motivation

Education

High school degree or equivalent

Tools

CRM software

Internal systems

Job description

Miele is seeking a Service Support Agent in Princeton to deliver exceptional customer service across phone, email, chat, and social channels from a hybrid office. You will resolve inquiries, troubleshoot appliance issues, and coordinate service solutions with technicians while maintaining accurate records.

Ideal candidates have a high school degree, strong communication skills, and the ability to stay composed in high-volume settings.