Customer Experience Specialist

Home Comfort Group

Norristown (Montgomery County)

Hybrid

USD 32,000 - 42,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Bosch is seeking a friendly Customer Service Associate to join our Norristown team in the United States. You will be the face of our company, delivering exceptional support to customers and ensuring satisfaction with our products and services.

Responsibilities include handling inquiries via phone, email, and chat, processing orders, maintaining records, and collaborating with departments to meet customer needs. A fast-paced environment requires strong communication and problem-solving skills.

Qualifications

Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in customer service software and CRM systems.
Basic computer skills, including familiarity with Microsoft Office suite.
Ability to multitask and prioritize in a fast-paced environment.
Patient and empathetic approach to customer interactions.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with product information, order processing, and account management.
Resolve customer complaints and issues with empathy and efficiency.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure customer needs are met.
Identify and raise complex issues to appropriate team members when necessary.
Stay updated on company products, services, and policies to provide accurate information.
Contribute to a positive team environment and support colleagues as needed.