Customer Experience Specialist — Growth & Training Focus

Guild Garage Group; Round Rock (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

PTO + Paid Holidays

401(k) with Company Match

Employee Discounts

Employee Referral Bonuses

Career development within a nationwide

Job summary

Gator Garage Doors in Round Rock, TX is hiring a Customer Service Representative to act as the heartbeat of the customer experience. You will handle calls, emails, and chats, schedule appointments, and coordinate with technicians to ensure smooth service.

Ideal candidates have 1+ year in customer service, strong communication, and a calm, customer-first attitude. Experience with ServiceTitan is a plus, and the role offers growth within a growing team.

Qualifications

• 1+ year of customer service experience (home services or tech a bonus).
• Excellent communication & active listening skills.
• Strong organization and multitasking ability.
• Calm, friendly, customer-first attitude—even on busy days.
• Comfort with technology; ServiceTitan experience is a plus.
• Reliability and team spirit.
• High school diploma or equivalent.

Responsibilities

• Answer incoming calls, emails, and chats with professionalism and positivity.
• Schedule appointments and coordinate with technicians for seamless service.
• Provide updates, answer questions, and guide customers through next steps.
• Troubleshoot issues and offer clear, helpful solutions.
• Document customer interactions accurately and efficiently.
• Spot opportunities to recommend services that genuinely help the customer.
• Learn our services inside & out—becoming a trusted expert for homeowners.

Skills

Customer service

Communication

Organization

Tech proficiency

Reliability

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Gator Garage Doors in Round Rock, TX is hiring a Customer Service Representative to act as the heartbeat of the customer experience. You will handle calls, emails, and chats, schedule appointments, and coordinate with technicians to ensure smooth service.

Ideal candidates have 1+ year in customer service, strong communication, and a calm, customer-first attitude. Experience with ServiceTitan is a plus, and the role offers growth within a growing team.