Customer Experience Specialist — Growth & Support

State Farm; Olathe (KS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Job summary

The Hale Agencies is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the insurance agency. You will handle inquiries, resolve issues, and maintain accurate client records to support retention and service quality.

Collaborating with other agency team members, you will anticipate community needs and contribute to initiatives that enhance customer satisfaction and loyalty, with opportunities for internal growth for results-driven

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Job description

The Hale Agencies is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the insurance agency. You will handle inquiries, resolve issues, and maintain accurate client records to support retention and service quality.

Collaborating with other agency team members, you will anticipate community needs and contribute to initiatives that enhance customer satisfaction and loyalty, with opportunities for internal growth for results-driven