Customer Experience Specialist — Growth & Solutions

Apex CLT Corp; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Apex CLT Corp in Charlotte, NC is seeking a Customer Service Representative who focuses on professional customer support, satisfaction, retention, and identifying sales opportunities.

You will welcome customers, answer questions about products and services, build relationships, and collaborate with the team to hit service and sales goals. Prior experience is a plus but not required; training is provided.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, confident, and customer-focused attitude.
• Strong problem-solving and relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or promotions is a plus but not required.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Answer questions and provide accurate information about products and services.
• Identify customer needs and recommend appropriate solutions.
• Support sales opportunities through customer interactions and follow-ups.
• Build and maintain positive customer relationships.
• Assist with promotional and customer acquisition activities.
• Maintain accurate customer records and interaction information.
• Collaborate with team members to achieve service and sales objectives.
• Participate in ongoing training and professional development.

Skills

Customer service

Communication

Problem solving

Relationship building

Organizational skills

Education

High school diploma

Job description

Apex CLT Corp in Charlotte, NC is seeking a Customer Service Representative who focuses on professional customer support, satisfaction, retention, and identifying sales opportunities.

You will welcome customers, answer questions about products and services, build relationships, and collaborate with the team to hit service and sales goals. Prior experience is a plus but not required; training is provided.