Customer Experience Specialist – Growth & Retention

Kyra Slade; Yaphank (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Kyra Slade - State Farm Agent is looking for a Customer Relations Representative in Yaphank, New York. In this vital role, you will generate exceptional customer experiences and support the growth of a successful insurance agency. Your attention to detail and customer service skills will be crucial.

This position offers a competitive salary, flexible schedule, and opportunities for advancement. You will manage customer inquiries, assist with retention strategies, and coordinate with fellow team members.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Kyra Slade - State Farm Agent is looking for a Customer Relations Representative in Yaphank, New York. In this vital role, you will generate exceptional customer experiences and support the growth of a successful insurance agency. Your attention to detail and customer service skills will be crucial.

This position offers a competitive salary, flexible schedule, and opportunities for advancement. You will manage customer inquiries, assist with retention strategies, and coordinate with fellow team members.