Customer Experience Specialist - Growth & Impact

New Jersey Resources; Farmingdale (NJ); On-site; USD 59,000 - 75,200; Full time

Benefits offered by this job

Medical insurance coverage from day 1

401k vesting immediately

Tuition reimbursement program

Paid time off including paid holidays

Job summary

A diversified energy company is seeking a Customer Experience Coordinator to ensure exceptional service and satisfaction for NJR Home Services' customers. This role requires excellent communication skills, proficiency in Microsoft Office, and at least two years of relevant experience. Responsibilities include responding to inquiries, advising customers, scheduling appointments, and collaborating on campaigns. The position offers a competitive salary range of $59,000 – $75,200 along with comprehensive benefits including medical insurance, 401(k) plans, and wellness programs.

Qualifications

• Required at least two years of related experience.
• Demonstrated skills in fact-based analysis and problem solving.
• Ability to utilize creativity in generating ideas and implementing solutions.

Responsibilities

• Respond promptly to customer inquiries and service requests.
• Advise customers on comfort plans and ensure understanding.
• Schedule appointments for outside sales representatives.
• Conduct outbound calls to gather customer feedback.
• Collaborate with the marketing team on customer-focused campaigns.

Skills

Excellent customer service skills

Proficiency in Microsoft Office Suite

Excellent verbal and written communication skills

Detail-oriented with excellent organizational skills

Education

High school diploma or equivalent

Associate or bachelor's degree

Job description

A diversified energy company is seeking a Customer Experience Coordinator to ensure exceptional service and satisfaction for NJR Home Services' customers. This role requires excellent communication skills, proficiency in Microsoft Office, and at least two years of relevant experience. Responsibilities include responding to inquiries, advising customers, scheduling appointments, and collaborating on campaigns. The position offers a competitive salary range of $59,000 – $75,200 along with comprehensive benefits including medical insurance, 401(k) plans, and wellness programs.