Customer Experience Specialist — Growth & Impact

Behavioral Health Services North, Inc.; Morrisonville (NY); Presencial; USD 28.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous time off

Health, vision and dental coverage

Retirement savings plans

Opportunities for advancement

Mentorship and training programs

10 paid holidays annually

Descripción de la vacante

Behavioral Health Services North, Inc. seeks a Customer Experience Specialist in Morrisonville, NY. This full-time role centers on delivering exceptional patient experiences, coordinating with staff, and ensuring smooth access to services across the BHSN network.

You will handle scheduling, information verification, and problem-solving to address patient needs, while contributing to a supportive, collaborative team environment and ongoing professional development.

Formación

• High School Diploma or GED required.
• 1 year of relevant experience preferred.
• Computer savvy and able to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsabilidades

• Provide an excellent customer service experience to clients, staff, and partners.
• Help clients understand and access services more effectively.
• Respond to calls and in-person requests in a courteous and professional manner.
• Document all patient interactions in real time and triage inquiries appropriately.
• Schedule appointments and verify insurance information as needed.
• Identify patient needs and coordinate with appropriate services.

Conocimientos

Customer service

Communication

Multitasking

Computer skills

Professionalism

Educación

High School Diploma / GED

Descripción del empleo

Behavioral Health Services North, Inc. seeks a Customer Experience Specialist in Morrisonville, NY. This full-time role centers on delivering exceptional patient experiences, coordinating with staff, and ensuring smooth access to services across the BHSN network.

You will handle scheduling, information verification, and problem-solving to address patient needs, while contributing to a supportive, collaborative team environment and ongoing professional development.