Customer Experience Specialist — Generous Benefits

Arrow Exterminators; Norcross (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Time off

11 paid holidays

401(k) with company match

Roth IRA

Medical insurance

Dental insurance

Vision insurance

High deductible HSA

Telemedicine

Disability insurance

Cancer insurance

Accident insurance

Health & wellness suite

Life insurance

Job summary

Arrow Exterminators is seeking a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This role offers an hourly rate based on experience and includes a generous benefits package.

As a member of our team, you will serve as the first point of contact, assist in scheduling services, process payments, and maintain accurate customer records.

Qualifications

• Microsoft Office Suite proficiency.
• High school diploma or equivalent.
• Present a professional appearance.
• Able to work a 40-hour (minimum) workweek.
• Willing to work minimal overtime as needed.

Responsibilities

• Serve as the first point of contact for internal and external customers.
• Assist in scheduling service and taking payments.
• Update and maintain customer files.
• Place outbound calls to ensure technicians are scheduled and accounts are paid.
• Collaborate with team to meet service center goals.

Skills

Customer service mindset

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Arrow Exterminators is seeking a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This role offers an hourly rate based on experience and includes a generous benefits package.

As a member of our team, you will serve as the first point of contact, assist in scheduling services, process payments, and maintain accurate customer records.