Customer Experience Specialist | Full-Time with Benefits

Arrow Exterminators; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Generous time off

11 paid holidays

401(k) with company match

Roth IRA

Medical, dental and vision insurance

High deductible HSA

Telemedicine

Disability, cancer, and accident保险

Health & wellness suite

Company-paid + life insurance

Job summary

Arrow Exterminators is seeking a dedicated Customer Service Representative to provide uncompromised service support and administrative assistance to internal and external Service Center customers. The position is full-time and paid at an hourly rate based on experience.

The benefits package includes generous time off, holidays, retirement plans, health insurance, HSA, telemedicine, life insurance, and more, reflecting the company’s family-oriented culture.

Qualifications

• Microsoft Office Suite proficiency
• Professional appearance in accordance with role
• Able to work a 40-hour (minimum) workweek and willing to work minimal overtime as needed

Responsibilities

• Serve as first point of contact for internal and external customers via phone and email
• Assist in scheduling service visits and processing payments
• Update and maintain customer files and records
• Proactively contact customers to ensure technicians are scheduled and accounts are paid
• Collaborate with team to meet service center goals and provide an excellent customer experience

Skills

Microsoft Office Suite

Professional appearance

Education

High school diploma or equivalent

Job description

Arrow Exterminators is seeking a dedicated Customer Service Representative to provide uncompromised service support and administrative assistance to internal and external Service Center customers. The position is full-time and paid at an hourly rate based on experience.

The benefits package includes generous time off, holidays, retirement plans, health insurance, HSA, telemedicine, life insurance, and more, reflecting the company’s family-oriented culture.