Customer Experience & Resolution Specialist

Ace Relocation Systems, Inc.; San Marcos, Strongsville (TX, OH); On-site; USD 22,041 - 30,307; Full time

Job summary

Ace Relocation Systems, Inc. is seeking a Customer Experience Representative to interact with customers, inside staff, drivers and other branches, providing information and resolving inquiries about services.

The role involves maintaining records of customer interactions, verifying changes, and assisting with billing and dispatch documentation. Ideal candidates will have a High School diploma or GED and 2-4 years of relevant experience, plus proficiency with Microsoft Office and Teams.

Qualifications

• High School Diploma or GED.
• 2-4 years of relevant work experience.
• Ability to lift at least 15 lbs.

Responsibilities

• Confer with customers, drivers and other agents by telephone or by email to provide information about products and services, to take orders or cancel orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Set surveys and scan results, transmit/scan documents and authorizations, update dispatch screen with pack counts, revise estimates and work Move TRAC report daily.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Microsoft Teams

Job description

Ace Relocation Systems, Inc. is seeking a Customer Experience Representative to interact with customers, inside staff, drivers and other branches, providing information and resolving inquiries about services.

The role involves maintaining records of customer interactions, verifying changes, and assisting with billing and dispatch documentation. Ideal candidates will have a High School diploma or GED and 2-4 years of relevant experience, plus proficiency with Microsoft Office and Teams.