Customer Experience Specialist for Growth & Training

Oikos Associati; Miami (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Training and support

Collaborative team environment

Career development and advancement

Competitive compensation

Job summary

Oikos Associati in Miami, FL is seeking a Customer Service Officer to assist customers with questions, provide clear information, and ensure a positive service experience.

The role emphasizes problem solving, rapport building, and collaboration with colleagues to meet customer needs. Training and ongoing support are provided to develop communication and service skills and opportunities for career advancement.

Qualifications

• Strong verbal communication and active listening required.
• Professional, patient, and approachable demeanor.
• Good problem-solving and organizational abilities.
• Attention to detail and responsibility.
• Ability to thrive in a team-oriented environment.

Responsibilities

• Assist customers with inquiries about products, services, and options.
• Listen to customer needs and provide accurate guidance.
• Address routine concerns professionally and offer solutions.
• Explain service procedures and next steps.
• Maintain courteous interactions and coordinate with colleagues to resolve issues.
• Share customer feedback to support improvement.

Skills

Verbal communication

Active listening

Professional demeanor

Patience

Problem solving

Organization

Attention to detail

Teamwork

Customer service experience helpful

Job description

Oikos Associati in Miami, FL is seeking a Customer Service Officer to assist customers with questions, provide clear information, and ensure a positive service experience.

The role emphasizes problem solving, rapport building, and collaboration with colleagues to meet customer needs. Training and ongoing support are provided to develop communication and service skills and opportunities for career advancement.