Customer Experience Specialist - Training & Growth

Foxfruit; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training provided

Career development

Team environment

Job summary

Fox Fruit is seeking a customer-focused Customer Service Representative to assist customers, answer questions, and ensure positive service experiences. The role emphasizes understanding customer needs, providing helpful information, and delivering solutions with a friendly, professional approach.

This position offers hands-on training and ongoing support to strengthen customer service skills and problem-solving abilities, while helping to build lasting relationships with clients and contributing

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Friendly, patient, and professional attitude.
• Customer-oriented mindset and willingness to help others.
• Ability to manage multiple priorities.
• Reliable, adaptable, and team-oriented.
• Previous customer service experience is beneficial but not required.

Responsibilities

• Assist customers with questions about products and services.
• Provide clear, accurate information and recommendations.
• Identify customer needs and suggest appropriate solutions.
• Address customer concerns with patience and professionalism.
• Build positive relationships through attentive interactions.
• Support customer satisfaction and engagement initiatives.
• Maintain a professional and welcoming approach.
• Collaborate with team members to achieve service objectives.

Skills

Verbal communication

Listening

Problem solving

Customer orientation

Multitasking

Teamwork

Reliability

Adaptability

Customer service experience

Job description

Fox Fruit is seeking a customer-focused Customer Service Representative to assist customers, answer questions, and ensure positive service experiences. The role emphasizes understanding customer needs, providing helpful information, and delivering solutions with a friendly, professional approach.

This position offers hands-on training and ongoing support to strengthen customer service skills and problem-solving abilities, while helping to build lasting relationships with clients and contributing