Customer Care Specialist - Training & Growth

Oikos Associati; New York (NY); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Initial training

Supportive team environment

Career growth opportunities

Competitive compensation

Descrizione del lavoro

Oikos Associati is seeking a Call Center Representative to assist customers in accessing information, understanding services, and resolving questions efficiently. The role emphasizes clear communication, attentive listening, and a positive attitude in a supportive environment.

The successful candidate will handle inquiries, provide accurate product/service information, and document interactions while adhering to company guidelines.

Competenze

• Strong verbal communication and active listening required.
• Friendly, patient, and professional demeanor.
• Good problem-solving and interpersonal abilities.
• Ability to stay calm and respectful in challenging situations.
• Attention to detail and accurate recordkeeping.
• Dependable, adaptable, and willing to learn.
• Ability to work independently and with a team.
• Call center or customer service experience helpful but not required.

Mansioni

• Handle incoming customer inquiries and provide accurate information about products and services.
• Listen to customer concerns and identify appropriate solutions.
• Explain offerings, procedures, and service options clearly.
• Assist customers with routine requests and escalate complex matters.
• Maintain accurate records of interactions and follow-up actions.
• Follow established service guidelines and company procedures.
• Maintain courteous and professional interactions.
• Build product knowledge to offer reliable assistance.
• Collaborate with colleagues to address customer needs and improve service quality.
• Share recurring concerns and feedback with supervisors.

Conoscenze

Verbal communication

Active listening

Friendly demeanor

Problem solving

Calm under pressure

Attention to detail

Dependable

Team collaboration

Formazione

High school diploma or equivalent

Descrizione del lavoro

Oikos Associati is seeking a Call Center Representative to assist customers in accessing information, understanding services, and resolving questions efficiently. The role emphasizes clear communication, attentive listening, and a positive attitude in a supportive environment.

The successful candidate will handle inquiries, provide accurate product/service information, and document interactions while adhering to company guidelines.