Customer Relations Representative - State Farm Agent Team Member

Adrian Howard - State Farm Agent; Irving (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Adrian Howard - State Farm Agent is seeking a Customer Relations Representative to deliver outstanding service, handle inquiries, and support agency growth. You'll work closely with the team to resolve issues, maintain records, and anticipate community needs.

Ideal candidates are customer-focused, empathetic, and able to manage high-volume interactions with composure. Internal growth opportunities are anticipated for driven, sales-minded teammates.

Qualifications

• Excellent communication and problem-solving abilities.
• Previous experience in customer service preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Record keeping

Job description

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Adrian Howard - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.