Customer Experience Specialist - Flexible Schedule & Growth

Dave Long - State Farm Agent; Rensselaer (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License Reimbursement

Health Stipend

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Dave Long - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service within a local insurance agency. You will focus on accuracy, empathy, and timely responses to inquiries to help grow the agency's client base.

You will manage customer inquiries, maintain records, and support retention strategies while coordinating with other team members to ensure outstanding service for community members.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Dave Long - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service within a local insurance agency. You will focus on accuracy, empathy, and timely responses to inquiries to help grow the agency's client base.

You will manage customer inquiries, maintain records, and support retention strategies while coordinating with other team members to ensure outstanding service for community members.