Customer Experience Specialist — Flexible Schedule & Growth

McKade Batt - State Farm Agent; Layton (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

License reimbursement

Paid time off

Job summary

McKade Batt - State Farm Agent is seeking a Customer Relations Representative to join their team in Layton, Utah. The role focuses on delivering exceptional customer experiences, resolving inquiries, and coordinating with agency staff to meet member needs.

Responsibilities include managing inquiries, updating records, supporting retention efforts, and cross-department coordination. A pathway for advancement exists within the agency, with a focus on service excellence and community engagement.

Qualifications

• Excellent communication and problem-solving abilities.
• Experience in customer service is preferred.
• Attention to detail and ability to handle inquiries professionally.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service experience

Job description

McKade Batt - State Farm Agent is seeking a Customer Relations Representative to join their team in Layton, Utah. The role focuses on delivering exceptional customer experiences, resolving inquiries, and coordinating with agency staff to meet member needs.

Responsibilities include managing inquiries, updating records, supporting retention efforts, and cross-department coordination. A pathway for advancement exists within the agency, with a focus on service excellence and community engagement.