Customer Experience Specialist | Flexible Schedule & Growth

Rocket Marketing LLC; Jacksonville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Rocket Marketing LLC is seeking a dynamic Customer Service Representative in Greenville, NC. You will be the voice of our brand, delivering exceptional experiences while building meaningful connections with customers in a fast-paced environment.

Ideal candidates bring 3+ years in customer service, strong verbal and written communication, and proficiency with CRM software. Join a team that values growth, training, and advancement opportunities.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree a plus.
• 3+ years of customer service, call center, or client-facing experience.
• Strong verbal and written communication skills.
• Proficiency with basic computer applications and CRM software.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced setting.
• Positive, empathetic, and professional demeanor with a customer-first attitude.
• Reliable, punctual, and a strong team player.

Responsibilities

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner.
• Resolve customer complaints and issues with a solutions-focused approach.
• Build and maintain strong customer relationships to drive satisfaction and loyalty.
• Accurately document customer interactions and update account information in CRM systems.
• Collaborate with internal teams to resolve complex customer concerns.
• Meet or exceed individual performance metrics including response time and customer satisfaction scores.
• Stay up-to-date on company products, services, and promotions to provide accurate information.

Skills

Verbal communication

Written communication

CRM software

Time management

Team player

Education

High school diploma or equivalent

Associate's or bachelor's degree a plus

Tools

CRM software

Microsoft Office

Job description

Rocket Marketing LLC is seeking a dynamic Customer Service Representative in Greenville, NC. You will be the voice of our brand, delivering exceptional experiences while building meaningful connections with customers in a fast-paced environment.

Ideal candidates bring 3+ years in customer service, strong verbal and written communication, and proficiency with CRM software. Join a team that values growth, training, and advancement opportunities.