Customer Service Representive

Rocket Marketing LLC; Jacksonville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Rocket Marketing LLC is seeking a dynamic Customer Service Representative in Greenville, NC. You will be the voice of our brand, delivering exceptional experiences while building meaningful connections with customers in a fast-paced environment.

Ideal candidates bring 3+ years in customer service, strong verbal and written communication, and proficiency with CRM software. Join a team that values growth, training, and advancement opportunities.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree a plus.
• 3+ years of customer service, call center, or client-facing experience.
• Strong verbal and written communication skills.
• Proficiency with basic computer applications and CRM software.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced setting.
• Positive, empathetic, and professional demeanor with a customer-first attitude.
• Reliable, punctual, and a strong team player.

Responsibilities

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner.
• Resolve customer complaints and issues with a solutions-focused approach.
• Build and maintain strong customer relationships to drive satisfaction and loyalty.
• Accurately document customer interactions and update account information in CRM systems.
• Collaborate with internal teams to resolve complex customer concerns.
• Meet or exceed individual performance metrics including response time and customer satisfaction scores.
• Stay up-to-date on company products, services, and promotions to provide accurate information.

Skills

Verbal communication

Written communication

CRM software

Time management

Team player

Education

High school diploma or equivalent

Associate's or bachelor's degree a plus

Tools

CRM software

Microsoft Office

Job description

Benefits:

• Flexible schedule
• Bonus based on performance
• Opportunity for advancement
• Training & development

About the Role:

Rocket Marketing LLC is looking for an enthusiastic and driven Customer Service Representative to join our growing team in Greenville, NC! In this role, you'll be the voice of our brand — building meaningful connections with customers and delivering exceptional experiences every day. If you're a people-person who thrives in a fast-paced environment, we want to hear from you!

Responsibilities:

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner
• Resolve customer complaints and issues with a solutions-focused approach
• Build and maintain strong customer relationships to drive satisfaction and loyalty
• Accurately document customer interactions and update account information in CRM systems
• Collaborate with internal teams to resolve complex customer concerns
• Meet or exceed individual performance metrics including response time and customer satisfaction scores
• Stay up-to-date on company products, services, and promotions to provide accurate information

Requirements:

• High school diploma or equivalent required; associate's or bachelor's degree a plus
• 3+ year of customer service, call center, or client-facing experience preferred
• Strong verbal and written communication skills
• Proficiency with basic computer applications and CRM software
• Ability to multitask, prioritize, and manage time effectively in a fast-paced setting
• Positive, empathetic, and professional demeanor with a customer-first attitude
• Reliable, punctual, and a strong team player

About Us:

Rocket Marketing LLC is a dynamic and innovative marketing company based in Greenville, NC, dedicated to helping businesses grow and connect with their audiences. Our customers love us for our creativity, responsiveness, and results-driven approach. We foster a supportive and energetic workplace culture where employees are valued, developed, and empowered to succeed.