Customer Experience Specialist — Flexible Schedule & Growth

Sigholcomb; Conover, Northern (NC, KY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm is seeking a Customer Relations Representative to join the Sig Holcomb State Farm Agent team in Conover, NC. You will handle customer inquiries, maintain records, and support retention initiatives to grow community trust.

This full-time role offers a flexible schedule, benefits including health insurance and paid time off, and opportunities for advancement within a supportive agency environment.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Stress management

Job description

State Farm is seeking a Customer Relations Representative to join the Sig Holcomb State Farm Agent team in Conover, NC. You will handle customer inquiries, maintain records, and support retention initiatives to grow community trust.

This full-time role offers a flexible schedule, benefits including health insurance and paid time off, and opportunities for advancement within a supportive agency environment.