Customer Experience Specialist - Flexible Hours

State of Washington; United States; Hybrid; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Total compensation package

Flexible work schedules

Telework options

Branded shirts, sweaters, and jackets

Tuition reimbursement program

Infants in the Workplace Program

Zusammenfassung

Washington's Lottery seeks a flexible, detail-oriented team member to deliver excellent customer service to players and retailers while supporting daily operations across departments.

From inventory and cash reconciliation to assisting with prize payments, you will help ensure accurate, compliant processes and smooth event support, including coordinating travel and correspondence with sales teams.

Qualifikationen

• Demonstrated ability to deliver responsive, courteous and solution-oriented customer service to diverse range of stakeholders.
• Experience in performing detailed administrative and operational tasks with focus on accuracy and policy adherence.
• Ability to independently coordinate across departments to support daily operations.
• Strong written and verbal communication skills, including drafting professional correspondence.

Aufgaben

• Deliver positive customer service by responding to inquiries, resolving issues, and escalating complex concerns.
• Perform daily reconciliation of inventory, cash, and redemptions.
• Assist players with claim forms and redeeming winning tickets, including managing prize payments.
• Interpret and apply policies to resolve complaints and explain them to players and retailers.
• Support public/media relations for high-tier winners by coordinating interviews and photo opportunities.
• Provide administrative support to the Regional Sales Manager and District Sales Representatives, including travel and scheduling.
• Draft and maintain confidential reports and ensure compliance with records retention.

Kenntnisse

Customer service

Administration

Cross-department coordination

Communication skills

Jobbeschreibung

Washington's Lottery seeks a flexible, detail-oriented team member to deliver excellent customer service to players and retailers while supporting daily operations across departments.

From inventory and cash reconciliation to assisting with prize payments, you will help ensure accurate, compliant processes and smooth event support, including coordinating travel and correspondence with sales teams.