Business Analyst

State of Washington; Olympia (WA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Washington's Lottery is seeking a skilled Business Analyst to bridge business needs and technology, translating requirements into actionable specifications. You will collaborate with stakeholders, vendors, and IT teams to ensure mission-critical systems meet evolving needs.

You will assess current processes, document use cases and user stories, and validate solutions through testing and prototypes. A flexible, hybrid work environment and strong emphasis on equity shape this role.

Qualifications

• Gather, understand, confirm, and document business and technical requirements.
• Explain technical information clearly to developers, testers and users.
• Review complex processes and IT systems to define current and future states.
• Review IT requests for clarity and correct prioritization.
• Use proven methods to manage requirements in multi-team environments.
• Create test cases and prototypes to validate requirements.

Responsibilities

• Elicit and document business requirements for Lottery system changes.
• Analyze and develop functional and non-functional specifications.
• Translate business needs into technical requirements.
• Identify gaps between specs and system capabilities and propose solutions.
• Advise vendors and subject matter experts on conflicts.
• Use BA techniques to manage requirements and track progress.

Skills

Requirements gathering

Documentation

Communication

System analysis

Testing

Education

CCBA/CBAP or advanced BA certification

Job description

We make Imagination happen. Not often does an opportunity come around where every single day at work you get to inspire dreams, have fun and do good. But that's exactly what we're all about. For more than 40 years, we've been enriching the imaginations of Washingtonians by helping them imagine all the possibilities of what they could do if they won.

We've also been giving back to the state in more ways than you may realize. From the student who receives a college grant, to the convenience store owner supporting their family, to the fans who cheer for their favorite team at the state’s premier stadium and exhibition center; we've given billions to players and beneficiaries across the state over the years.

When it comes right down to it, we don't just sell amazing games that give people a chance to dream, we also do good. Because doing good is good to do.

Be a part of the fun by joining Washington's Lottery.

Benefits that matter:

• We support a powerful mission - to offer games of chance with integrity and imagination to maximize contributions to our state.
• Work in an organization unlike any other in state government where creativity, ideas, fun, and passion are the order of the day.
• Work in an organization that is committed to embedding the values of diversity, equity, inclusion and belonging into all aspects of our work.
• Work-Life Balance - We have flexible hours that let you put in a good day's work, while still giving you time for your life outside of this awesome job.
• Supported growth and development opportunities.
• You will have the opportunity to make important impacts across all parts of the organization.
• A modernized workplace that promotes efficiency, utilizes new technology, and encourages collaboration.

• Always an awesome time - You'll get to help out selling at events that impact our local markets. And, you'll always have fun when you take part in the big jackpot winner celebrations and game launch events that happen throughout the year.

Washington's Lottery also offers:

• A great total compensation and benefits package
• Some positions may include flexible work schedules and telework options
• The opportunity to earn special pay: Events ($35 per hour or exchange time) or Draw Duty.
• Tuition Reimbursement Program
• Infants in the Workplace Program

If you have gotten this far and are thinking you do not qualify, consider again. It may be that lived experience, volunteer positions, or a combination of experience and education could demonstrate your ability to perform the duties within this job. If you are excited about this role but you’re not sure if your experience or held credentials align perfectly with every qualification in the job description, we encourage you to apply anyway. If you have any questions, please contact 360-890-2856. You may just be the candidate needed for this or other roles.

The Opportunity:

Love solving puzzles, connecting the dots, and turning big ideas into smart tech solutions? Join our team and be the bridge between business needs and technology, collaborating with experts and vendors to tackle challenges, improve mission-critical systems, and make things work smarter, not harder! If you’re a natural problem-solver who loves making an impact, we’d love to have you bring your talents to the Lottery!

Key Responsibilities:

• Elicits business requirements from cross functional subject matter experts for Lottery system modifications. Ensures stakeholders' actual underlying needs are understood and captured.
• Independently analyzes and develops functional and non-functional specifications for multi-functional mission critical systems.
• Translates business requirements and functional specifications into technical requirements.
• Conducts in-depth analysis of functional and technical specifications and design documents to ensure compliance with business requirements. Identifies gaps between functional specifications and system capabilities. Identifies possible solutions to address gaps or other issues.
• Advises vendor(s) and subject matter expert(s) of any conflicts with system(s) and propose viable solutions to lessen potential issues.
• Uses business analysis techniques to manage requirements and assess work progress.

Required Qualifications:

• Demonstrated ability to gather, understand, confirm, and document business and technical requirements by meeting with customers, leading requirement-gathering sessions, and creating clear documents such as use cases, process flows, and user stories.
• Demonstrated ability to explain technical information in simple, easy-to-understand language and help developers, testers, and business users communicate clearly and understand system requirements.
• Ability to review complex business processes and IT systems to understand current and future states. Experienced in creating diagrams, decision tables, process documents, and other tools to identify improvements and support system updates or new solutions.
• Proven ability to review IT requests to make sure they are clear, complete, and assigned to the right category. Experienced in working with business customers and IT managers to direct requests to the appropriate teams and determine priorities.
• Experience using proven business analysis methods to gather, document, manage, and update requirements, and handle changes in complex IT environments involving multiple teams or departments.
• Proven experience in testing and confirm that systems meet business needs by creating test cases, answering questions about requirements, supporting usability testing, and showing customers prototypes to gather feedback.

Required Competencies:

• Ability to take action to learn and grow.
• Ability to take action to meet the needs of others.

Desired Qualifications:

• 3 or more years of demonstrating advanced knowledge of gaming system capabilities, functionality, and lottery business rules; independently analyzes complex issues, assesses the impacts of system changes, and recommends solutions that meet business needs.
• Focused on providing good customer service and building positive, productive working relationships with IT staff, business customers, and vendors.
• Able to manage multiple tasks and competing priorities while working remotely or in a hybrid environment by staying organized, meeting deadlines, and keeping accurate and detailed documentation.
• Knowledge and experience in accounting principles and state financial systems.
• Certification of Capability in Business Analysis (CCBA) or as a Certified Business Analysis Professional (CBAP) through the International Institute of Business Analysis (IIBA) OR completion of a business certification from a university or college (Desired)

Application Requirement:

• You are required to list all relevant experience in the “Work Experience” section of the application. Experience not included in this section will not be considered. A resume will not be accepted as a substitute.
• Submit a cover letter that addresses why you are interested in this role.
• Submit a resume.

Please submit only the required document(s) as noted above and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

We will begin reviewing applications right away and may make a hiring decision at any time. Submitting your application as early as possible is encouraged.

If you have questions or would like more information, please call 360-890-2856.

• A background check, including criminal history, will be conducted prior to hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Lottery employees and family members living in the same household are legally prohibited from participating in Lottery games. Family members living in the same household may not be employed by a Lottery vendor.
• Washington's Lottery Headquarters and Warehouse buildings are a chemical-free/scent-free environment. Employees are expected to refrain from using scented products when at those locations.

Washington’s Lottery is an inclusive workplace where people of all backgrounds are encouraged to apply. We’re committed to equity, respect, and equal opportunity for everyone, and we do not discriminate based on any protected status.

If you need a reasonable accommodation during the application process, or if you need this announcement in an alternative format, please contact Human Resources at 360-890-2856. Applicants who are deaf or hard of hearing may call 711 for assistance.

Badges and pins listed above are awarded to us for:

• Zo8 – Sustaining an effective wellness program
• Performance Management – Maintaining a robust program to engage and develop our employees

RAIN nomination– Providing a safe, welcoming, and inclusive environment for LGBTQ+ employees

YesVets – Our commitment to hiring veterans