Customer Experience Specialist - Field & Inside Support

Purestar-Group; Florida; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Group Life Insurance

HSA/FSAs

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Career advancement

Incentive programs

Job summary

Purestar in Miami, FL is seeking a Customer Service Representative to join our team. You will manage customer queries, process orders, handle contract modifications, and liaise with Operations to ensure service excellence across our client base.

Ideal candidates will have a high school diploma or equivalent, a valid driver's license, and strong written and verbal communication skills. Bilingual is a plus; this is a full-time on-site role with a comprehensive benefits package and opportunities

Qualifications

• Must possess a valid Driver's License.
• Position requires high school diploma or equivalent.
• Bilingual is a plus.
• Exceptional written and verbal communication skills.
• Comprehensive mathematical skills, familiar with financial controls

Responsibilities

• Responsible for customer engagement and satisfaction, and company knowledge of customer product mix and service preferences; acknowledge and resolve customer complaints
• Communicate and track any service or quality issues and feedback; anticipate customer needs
• Responsible for consistent communication touchpoints; in-person, phone or email
• Able to provide full presentations in field and at service meetings
• Inform Manager of any problematic situations
• Ensures compliance with company policies and procedures
• Ensure a safe working environment
• Perform other duties as required

Skills

Bilingual

Exceptional communication

Mathematical skills

Strong work ethic

Attention to detail

Education

High school diploma or equivalent

Job description

Purestar in Miami, FL is seeking a Customer Service Representative to join our team. You will manage customer queries, process orders, handle contract modifications, and liaise with Operations to ensure service excellence across our client base.

Ideal candidates will have a high school diploma or equivalent, a valid driver's license, and strong written and verbal communication skills. Bilingual is a plus; this is a full-time on-site role with a comprehensive benefits package and opportunities