Customer Service Representative

Purestar-Group; Florida; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Group Life Insurance

HSA/FSAs

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Career advancement

Incentive programs

Job summary

Purestar in Miami, FL is seeking a Customer Service Representative to join our team. You will manage customer queries, process orders, handle contract modifications, and liaise with Operations to ensure service excellence across our client base.

Ideal candidates will have a high school diploma or equivalent, a valid driver's license, and strong written and verbal communication skills. Bilingual is a plus; this is a full-time on-site role with a comprehensive benefits package and opportunities

Qualifications

• Must possess a valid Driver's License.
• Position requires high school diploma or equivalent.
• Bilingual is a plus.
• Exceptional written and verbal communication skills.
• Comprehensive mathematical skills, familiar with financial controls

Responsibilities

• Responsible for customer engagement and satisfaction, and company knowledge of customer product mix and service preferences; acknowledge and resolve customer complaints
• Communicate and track any service or quality issues and feedback; anticipate customer needs
• Responsible for consistent communication touchpoints; in-person, phone or email
• Able to provide full presentations in field and at service meetings
• Inform Manager of any problematic situations
• Ensures compliance with company policies and procedures
• Ensure a safe working environment
• Perform other duties as required

Skills

Bilingual

Exceptional communication

Mathematical skills

Strong work ethic

Attention to detail

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Sales Representative Miami, Miami Lakes, FL, US

3 days ago Requisition ID: 2864

Salary Range: $65,000.00 To $75,000.00 Annually

We are looking for an experienced Customer Service Representative to be part of Purestar in Miami, FL!

Here are some of the benefits our employees enjoy for their contributions to our success:

• Medical, Drug & Vision and Dental coverage for employees.


• Group Life Insurance


• Health and Dependent Care Flexible Spending Accounts


• Paid Time Off


• 401(K) with Company Match


• Tuition Reimbursement Program


• Career advancement within the company


• Various incentive programs

Position Summary:

Responsible for managing customer queries and complaints, while actively seeking out and engaging with new customer prospects and providing exceptional service. Including but not limited to processing orders, contract modifications and be the liaison with Operations.

Essential Duties and Responsibilities:

• Responsible for customer engagement and satisfaction, and company knowledge of customer product mix and service preferences; acknowledge and resolve customer complaints


• Communicate and track any service or quality issues and feedback; anticipate customer needs;


• Responsible for consistent communication touchpoints; in-person, phone or email;


• Able to provide full presentations in field and at service meetings;


• Inform Manager of any problematic situations;


• Ensures compliance with company policies and procedures;


• Ensure a safe working environment;


• Perform other duties as required.

Qualifications and Skills:

• Must possess a valid Driver's License;


• Position requires high school diploma or equivalent;


• Must be able to work independently and follow instructions;


• Bilingual is a plus;


• Exceptional written and verbal communication skills.


• Comprehensive mathematical skills, familiar with financial controls


• Exceptional customer service


• Strong work ethic, organized, attention to detail


• Strong safety awareness;


• Flexible time;

Work Hours:

• Weekdays; may include working on the weekends or during Holidays for vendor relations or as business needs.


• This is an exempt position and this job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Safety:

All employees are responsible for their personal safety and safety of others. Therefore, all employees must:

• Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.


• Follow all lawful employer safety and health rules.


• Wear and / or use Personal Protective Equipment, when and how instructed.


• Report hazardous conditions to management.


• Report any job-related injury or illness to management and seek treatment promptly.


• Other duties as requested.

As a service-driven culture, our commitment to excellence extends beyond providing amazing customer service to our hospitality partners. From community outreach, diversity and inclusion initiatives to investments designed to support conservation and sustainability our community and environmental stewardship is evident.

If working for a company that emphasizes diversity, environmental consciousness and making a positive impact every day is in line with your career goals, we'd love to have you on our TEAM!