Customer Care Specialist — High-Volume Support & Data Entry

Universal Waste Systems, Inc.; California (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Universal Waste Systems, Inc. is seeking a Customer Service Representative to provide timely, tailored, efficient, and courteous support in a high-volume call center environment.

You will handle inquiries, process service changes, and maintain accurate records while delivering quality service. Responsibilities include logging interactions, data entry, meeting metrics, coordinating services with staff, and ongoing product knowledge.

Qualifications

• Three years of related experience in a high-volume call center.
• High school diploma or GED preferred.
• Experience in the resource recovery industry preferred.
• Bilingual skills in Spanish, Mandarin, Korean, Vietnamese, Tagalog, Armenian or Farsi a plus.

Responsibilities

• Respond to a large variety of customer calls, web submissions and in-person visits including service inquiries and changes, complaints, billing and payment.
• Log all customer service interactions into customer records.
• Perform data entry, maintain accurate customer records and prepare various reports upon request paying close attention to accuracy and detail.
• Meet and exceed departmental and municipality-governed metrics expectations.
• Facilitate communication between customers and staff to coordinate services.
• Maintain a working knowledge of company and industry products and services.
• Participate in Department and Company-wide trainings to increase skill sets and improve service.

Skills

Customer service

Active listening

Empathy

De-escalation

Multitasking

Communication

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Tower (CRM)

Google Maps

Search engines

Job description

Universal Waste Systems, Inc. is seeking a Customer Service Representative to provide timely, tailored, efficient, and courteous support in a high-volume call center environment.

You will handle inquiries, process service changes, and maintain accurate records while delivering quality service. Responsibilities include logging interactions, data entry, meeting metrics, coordinating services with staff, and ongoing product knowledge.