Customer Experience Specialist — Fast-Paced Office Support

Horizon-Commercial-Pools; Arden Hills (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Horizon Commercial Pools in Arden Hills, MN is seeking a friendly, energetic Customer Service Specialist to deliver an exceptional customer experience by handling high call volumes, processing orders, and assisting will-call customers on site.

This role requires 2+ years of office-based customer service, proficiency in Microsoft Office, strong interpersonal and time-management skills, and meticulous organization.

Qualifications

• 2+ years of customer service experience in an office setting.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• Excellent interpersonal and customer service skills.
• Strong time management and ability to meet deadlines.
• Excellent organizational skills and attention to detail.
• Ability to follow safe operating procedures.

Responsibilities

• Answer a high volume of phones to respond to customer requests.
• Taking and processing customer orders.
• Assist will-call customers who arrive on site to inquire about orders.
• General office duties as assigned.

Skills

Customer service

Phone support

Time management

Organization

Interpersonal skills

Procedural compliance

Tools

Microsoft Office

Job description

Horizon Commercial Pools in Arden Hills, MN is seeking a friendly, energetic Customer Service Specialist to deliver an exceptional customer experience by handling high call volumes, processing orders, and assisting will-call customers on site.

This role requires 2+ years of office-based customer service, proficiency in Microsoft Office, strong interpersonal and time-management skills, and meticulous organization.