Customer Service Specialist

Horizon-Commercial-Pools; Arden Hills (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Horizon Commercial Pools in Arden Hills, MN is seeking a friendly, energetic Customer Service Specialist to deliver an exceptional customer experience by handling high call volumes, processing orders, and assisting will-call customers on site.

This role requires 2+ years of office-based customer service, proficiency in Microsoft Office, strong interpersonal and time-management skills, and meticulous organization.

Qualifications

• 2+ years of customer service experience in an office setting.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• Excellent interpersonal and customer service skills.
• Strong time management and ability to meet deadlines.
• Excellent organizational skills and attention to detail.
• Ability to follow safe operating procedures.

Responsibilities

• Answer a high volume of phones to respond to customer requests.
• Taking and processing customer orders.
• Assist will-call customers who arrive on site to inquire about orders.
• General office duties as assigned.

Skills

Customer service

Phone support

Time management

Organization

Interpersonal skills

Procedural compliance

Tools

Microsoft Office

Job description

About this position

Horizon Commercial Pools is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chemicals, equipment, supplies, service, renovation, and education. We are committed to providing exceptional service while developing long-term relationships with our staff, customers, suppliers, and industry professionals. A company is just a name, maybe a building and of course a website, but what really makes Horizon tick is our staff. The friendliness, experience and dedication of our people is truly what makes our "company" great. Most of us are quirky and fun and we all love pools!

Horizon is looking for a friendly, energetic, customer service focused Customer Service Specialist to provide our customers with an exceptional experience. Responsibilities will include answering a high volume of phones, taking & processing a high volume of orders, assisting will-call customers and other general office duties. The Customer Service Specialist is responsible for providing customers with exceptional experience.

Duties/Responsibilities:

• Answer a high volume of phones calls to respond to customer requests.
• Taking and processing customer orders.
• Assist will- call customers who arrive on site to inquire about orders.
• General office duties as assigned.

Requirements

• Represent Horizon through our Core Values of Humbly Authentic, Deeply Committed and Driven Forward
• 2 + years of customer service experience in an office setting.
• Microsoft Office tools proficiency (Word, Excel, Outlook and Teams).
• Ability to follow safe operating procedures.
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.