Customer Support Pro — Create Dream Backyards

Zagers Pool & Spa; Hudsonville (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Critical illness & accident insurance

Short term disability

Simple IRA matching

Health insurance

Paid time off

Vision insurance

Competitive salary

Dental insurance

Employee discounts

Job summary

Zagers Pool & Spa is seeking a Customer Support Specialist in West Michigan. You will be the voice of the company, handling calls, providing accurate information, and routing customers to the right teams to ensure satisfaction.

The role requires proficiency with MS Office, Adobe Sign, and Evosus to manage service schedules and orders. Join a team-focused environment offering training, competitive compensation, and benefits designed to support work-life balance in a family-friendly, locally owned

Qualifications

• Excellent customer service skills with a friendly, professional demeanor.
• Strong communication abilities and teamwork.
• Willingness to learn new systems and processes.

Responsibilities

• Answer inbound and outbound calls promptly and courteously to assist customers.
• Provide accurate information and direct customers to the right department.
• Address inquiries, concerns, and complaints to ensure satisfaction.
• Learn and use MS Office, Adobe Sign, and Evosus to manage tasks efficiently.
• Collaborate with colleagues to deliver a seamless customer experience.
• Participate in ongoing training to enhance skills.

Skills

Customer service

Communication

Team collaboration

Tools

MS Office Suite

Adobe Sign

Evosus Platform

Job description

Zagers Pool & Spa is seeking a Customer Support Specialist in West Michigan. You will be the voice of the company, handling calls, providing accurate information, and routing customers to the right teams to ensure satisfaction.

The role requires proficiency with MS Office, Adobe Sign, and Evosus to manage service schedules and orders. Join a team-focused environment offering training, competitive compensation, and benefits designed to support work-life balance in a family-friendly, locally owned