Customer Experience Specialist: High-Volume Support & Orders

Horizon Pool Supply; Arden Hills, Northern (MN, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Horizon Commercial Pools is seeking a friendly, energetic Customer Service Specialist to provide an exceptional experience for our customers. The role includes answering a high volume of calls, processing orders, and aiding will-call customers.

Ideal candidates have 2+ years in office-based customer service, strong Microsoft Office skills, and outstanding organizational and communication abilities. This is an on-site role in Minnesota.

Qualifications

• 2+ years of customer service experience in an office setting.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams).
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Responsibilities

• Answer a high volume of calls to respond to customer requests.
• Take and process customer orders.
• Assist will-call customers who arrive on site to inquire about orders.
• Perform general office duties as assigned.

Skills

Customer service

Office software

Interpersonal skills

Time management

Tools

Microsoft Office

Job description

Horizon Commercial Pools is seeking a friendly, energetic Customer Service Specialist to provide an exceptional experience for our customers. The role includes answering a high volume of calls, processing orders, and aiding will-call customers.

Ideal candidates have 2+ years in office-based customer service, strong Microsoft Office skills, and outstanding organizational and communication abilities. This is an on-site role in Minnesota.