Customer Experience Specialist - Fast-Paced Growth

Hertz; Phoenix (AZ); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) employer matching

Parental Leave

Employee Discounts

Educational Reimbursement

Job summary

Hertz is hiring a Customer Service Associate in Phoenix, AZ to deliver world-class service across rental and return interactions. You will greet customers, answer inquiries, and guide them through the rental experience with accuracy and courtesy.

The role emphasizes teamwork, attention to detail, and a proactive approach to resolving issues. Flexible shifts including weekends are required, with opportunities for advancement and employee discounts.

Qualifications

• Passion for customer service and attention to detail.
• Self-motivated to achieve goals and targets.
• Strong written and oral English communication skills.
• Ability to navigate multiple computer systems and type accurately.

Responsibilities

• Provide world-class customer service during rental and return processes.
• Welcome customers with a smile and maintain professional appearance.
• Assist customers with directions and vehicle-related inquiries.
• Explain rates, charges, and rental terms clearly to customers.
• Prepare rental documents accurately and handle phone inquiries professionally.

Skills

Customer service

Attention to detail

Self-motivated

Typing skills

Proficiency in English

Communication skills

Teamwork

Multi-tasking

Job description

Hertz is hiring a Customer Service Associate in Phoenix, AZ to deliver world-class service across rental and return interactions. You will greet customers, answer inquiries, and guide them through the rental experience with accuracy and courtesy.

The role emphasizes teamwork, attention to detail, and a proactive approach to resolving issues. Flexible shifts including weekends are required, with opportunities for advancement and employee discounts.