Customer Service Associate

Hertz; Milwaukee (WI); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Up to 40% off Hertz rentals

Medical, Dental & Vision options

401(k) employer matching

Paid Parental Leave

Educational Reimbursement

Job summary

Hertz is seeking a Part Time Customer Service Associate in Milwaukee, Wisconsin. This role focuses on delivering outstanding customer service, addressing customer issues promptly, and fostering employee empowerment.

With a pay rate of $17.00/hr, candidates should possess over 3 years of experience in customer service. Benefits include substantial rental discounts and health plans.

Qualifications

• 3+ years of demonstrated experience in customer service.
• Experience in operations and sales is preferred.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Provide exceptional customer service to enhance customer satisfaction.
• Resolve customer issues at the counter with hospitality.
• Communicate and analyze NPS results to improve guest satisfaction.

Skills

Customer service

Communication skills

Relationship building

Problem-solving

Leadership skills

Job description

Job Description

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage

$17.00/hr

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision‑making skills

Benefits And Perks

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

US EEO Statement

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran