Customer Experience Specialist: Fast, Expert Support

Abrasive Technology, Ltd.; Lewis Center (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid life insurance

401k with company match

Quarterly incentive bonuses

Paid time off

Paid holidays

Paid facility shutdown in December

Job summary

Abrasive Technology, Ltd. in Lewis Center, OH is seeking a high-energy, customer-focused professional to join our customer service team. The role emphasizes building strong relationships, guiding customers, and acting as a bridge to internal teams.

You will work with CRM and ERP tools, respond quickly, and support order processing and RMA cycles. We value teamwork, problem solving, and clear communication as you collaborate with engineering and operations to deliver proactive, customer-centric

Qualifications

• At least 3–5 years of high-level customer service experience.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Microsoft Business Dynamics or Business Central experience.
• Able to problem-solve and communicate effectively.

Responsibilities

• Grow and partner with existing and new customers to build relationships.
• Become a subject matter expert to answer questions and provide guidance on our products.
• Help customers identify solutions and implement actions for change.
• Utilize CRM and Business Dynamics ERP to enhance customer communication.
• Own, investigate, and solve customer challenges.
• Address ongoing customer issues and respond to customer questions within one hour.
• Collaborate with engineering and technical teams regularly.
• Ensure that the customer relationship is maintained to ensure total satisfaction.
• Bring ideas on how to optimize individual projects from inception to completion.
• Partner Aero Ops to provide regular updates to customers on production status
• Maintain Customer WHIP tracker and interact with customer portals
• Provide backup support for booking transit for parts shipments and provide BOL information.

Skills

Customer service

CRM software

Microsoft Office

Communication skills

Teamwork

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Dynamics/Business Central

MS Excel

Job description

Abrasive Technology, Ltd. in Lewis Center, OH is seeking a high-energy, customer-focused professional to join our customer service team. The role emphasizes building strong relationships, guiding customers, and acting as a bridge to internal teams.

You will work with CRM and ERP tools, respond quickly, and support order processing and RMA cycles. We value teamwork, problem solving, and clear communication as you collaborate with engineering and operations to deliver proactive, customer-centric